May 16, 2008
I just wanted to let you know how incredibly impressed we were with your organization.
The service was incredible, the response time was "off the charts" and the "can do" attitude prevailed throughout the entire process. I wasn't quite sure what to expect when I contacted your organization and I was continually pleasantly surprised throughout the entire process from the first contact I made to have our kitchen removed to purchasing a wine refrigerator at the warehouse! And if that weren't enough our kitchen gets reused, the proceeds go to an incredible cause and we get a tax deduction. I don't know how it gets any better than that.
You only had 2-3 days notice to get our kitchen out before our contractor very pleasantly reminded me that if it wasn't removed within that timeframe they would take a sledgehammer to it to keep the project on schedule.
Everybody's attitude at Green was...no problem....we'll be there. It stunned me because it's really rare that you see that kind of service anywhere! The kitchen was removed with little fanfare and no damage to it or our house and we were thrilled to see it entirely reassembled in your warehouse by that weekend! It looked so good I had a few folks ask us why we had it removed! Felt a bit guilty on answering that one! We felt like "stars" in the warehouse when your folks found out that we had donated that kitchen.
I don't know where you find such fantastic folks but where ever it is...keep that pipeline open!
We'll also be taking out a bank of windows that we'll be contacting you about shortly. Pella windows that are in great condition but we want to add another window and they don't make the model we have any longer...hence....all new windows. That's how they stay in business...just keep updating the models!
Anyway...it was a real pleasure and I wish you continued success in what you do.
Expect to read about you in Forbes or Fortune anytime soon!
Best,
Colette Chestnut